FAQ
Product FAQs
Q: What types of eyewear can fit in the Eyecarry case?
The Eyecarry case is designed to fit most eyewear. However, we recommend checking the dimensions of the case (1.5″D x 1.8″H x 6″L) to ensure your eyewear will fit comfortably.
Q: How does the magnetic secured lock work?
The magnetic secured lock provides additional security, ensuring that your eyewear stays safe and the case remains closed, even during vigorous activities.
Q: What materials are used in the Eyecarry case?
The Eyecarry case is made from high-quality vegan leather with a premium soft velvet interior to protect your eyewear from scratches and damage.
Q: Can the Eyecarry case be attached to different types of bags?
Yes, the Eyecarry case features versatile carry options, including a back clip for waist belts and an elegant hanger to attach to any bag, making it perfect for various carry styles.
Order and Shipping FAQs
Q: How long does it take to process my order?
Orders are processed within 48 hours. Business operations are from Monday to Friday, 9:00 am to 5:00 pm.
Q: How long will shipping take?
Shipping times vary depending on your location. Once your order is processed, you will receive a shipping confirmation with an estimated delivery time.
Q: Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
Return and Refund FAQs
Q: What is your return policy?
We accept returns within 30 days of purchase. The product must be in its original condition and packaging. Please contact our customer service to initiate a return.
Q: How do I request a refund?
To request a refund, contact our customer service with your order number and reason for the return. Refunds are processed within 48 hours, though the deposit time may vary depending on your bank.
Q: Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. In such cases, we will provide a prepaid shipping label.
Warranty FAQs
Q: Does the Eyecarry case come with a warranty?
Yes, the Eyecarry case comes with a one-year warranty that covers manufacturing defects. If you experience any issues, please contact our customer service for assistance.
Q: How do I make a warranty claim?
To make a warranty claim, contact our customer service with your order number and details of the issue. We will guide you through the process and provide a replacement if necessary.
Customer Service Contact Information:
Email: info@eyecarry.com
Hours: Monday to Friday, 9:00 am to 5:00 pm
We hope this FAQ section helps you with any questions you may have. If you need further assistance, please do not hesitate to contact our customer service team.
